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Executive Search Consultants

Molecular Medical Device Sales ( New Jersey)

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(Centtral to North), NJ
$70,000 - $80,000
Job Type
Direct Hire
Feb 13, 2017
Job ID
Molecular Medical Device Sales ( New Jersey)

At Our Client, they are committed to helping you live your best possible life through the power of health. For more than 125 years, we've brought new products and technologies to the world -- in nutrition, diagnostics, medical devices and branded generic pharmaceuticals -- that create more possibilities for more people at all stages of life. Today, 94,000 of us are working to help people live not just longer, but better, in the more than 150 countries we serve. Please note that candidates need to be eligible to work in the U.S. without Our Client sponsorship.
Primary Function / Primary Goals / Objectives:
Be the representative of Our Client and the (NAME)brand to the customer.
The Ambassador operates as primary account management contact with customer account; with a focus to improve economic profitability; increase customer loyalty; secure retention; and drive value expansion. Act as trusted partner to existing customers
Build promoters and achieve targeted retention rate
Manage and drive development of accounts according to strategic account plan (value expansion; economic profitability)
Deliver first line support and technical troubleshooting & elevate Level 2+ issues to service specialist to minimize overall cost to serve
Coordinate order; delivery; and billing
Major Responsibilities:
Responsible for implementing and maintaining the effectiveness of the quality system.
•Ensure instrument analytical turnaround time (uptime/repair/maintenance)
•Conduct customer business review (KPI reviews)
•Manage customer relationship and thoroughly plan; prepare and follow up customer visits (pre-call plan; post-call notes)
•Identify customer training requirements
•Coach customers and share knowledge (education)
•Identify and resolve customer pain points (troubleshooting)
•Replenish and control inventory
•Build image and brand in eyes of customer
•“Sell” or reinforce Our Client’s total solution value offering
•Collect and transmit VOC (Voice of Customer)
•Menu expansion (utilization of existing products; new product launches)
•Service sales
•Product promotion
•Value creation
•Order management
•Contract management
•Identify/open door for opportunity to expand offering into other departments (prospecting; not doing)
•Customer consumables management
•New assay applications expansion
•Price management
•Service sales
•Free of charge control
•Menu expansion
•Lifecycle management of product
•Service cost management
•CPR management
•Contract Life Cycle and Compliance